Look here first for the answers to the most frequently asked questions we receive at ABC.

What is a merchant account?

A merchant account is a special account that allows your business to accept credit cards as payment in person, over the telephone, by mail order, or over the Internet. You must have a merchant account if you want to be able to accept credit cards from your customers.

How long does it take to complete the application process and get going?

We'll contact you within 24 hours with your merchant number and you can begin taking credit card payments immediately.

What are the costs involved?

To set up your new merchant account - nothing.

What is an acquiring bank?

An acquiring bank is the bank that holds your credit card merchant account. It is also the bank that transfers funds from your merchant account into your local bank account.

How do I apply for a merchant account and a payment gateway?

It's easy to establish a merchant account with ABC. You can submit an application online, by fax, or by phone. Your application will be approved almost immediately, your account will be activated, and, if you're buying or leasing new credit card processing software or terminal equipment, it will arrive in just days.

What credit cards will I be able to accept?

You'll be able to accept Visa, MasterCard, Discover, American Express and Diners Club/Carte Blanche. In addition, you'll be able to accept debit cards that carry a Visa or MasterCard logo, purchase cards, and online checks.

What is the discount rate?

The discount rate is one of the processing fees charged to your merchant account. It is a percentage of your gross sales.

What is the "per transaction" fee?

The "per transaction fee" is a nominal charge for processing each transaction through your merchant acccount service.

What is a charge back?

Charge backs occur when a credit cardholder informs the credit card company that the charge was not authorized, or that goods or services were not delivered as promised. ABC along with its credit card processors use a state-of-the-art fraud screening system to help protect you from fraudulent charges. If a customer claims that you did not deliver the goods or services for which they paid, you'll have seven days to provide evidence that the goods or services were received before the cardholder's account will be credited.

How often will I receive funds from ABC?

ABC will transfer funds from your merchant account to any checking account you designate on a daily basis. Your payment will be processed as soon as 48 hours later, however we will provide you with a more specific time frame upon reviewing your claim.

What type of equipment do I need to accept credit cards?

If you have a retail storefront, restaurant, hotel, or service business you can use either a hard-wired or wireless point-of-sale (POS) credit card terminal or a personal computer equipped with credit card processing software. If you have an Internet business, or a telephone order or mail order business, you can use a virtual terminal. With a virtual terminal, you do not need to load any software onto your computer. Since this is Internet-Based software, you simply need access to the internet. Other options includes using credit card processing software. This is software that you load onto your computer. Authorizations are obtained by dialing into the credit card processor with your computer modem. Or, you can hand enter (key in) data into a point of sales (POS) credit card terminal.

Why is ABC the best choice to be my merchant account provider?

ABC provides competitive rates, world class customer services, and fast and easy enrollment. We provide world class customer service via telephone 24 hours per day, seven days a week. Our representatives will help you with questions about transfers of money into your designated checking account, monthly statements, chargeback and retrieval requests, and other issues that face merchant account holders every day.

What is a payment gateway?

A payment gateway links your web site to the credit card processing companies and your merchant account. When your customer enters his or her credit card number on your web site, the payment gateway obtains authorization for the charge and later handles the transfer of funds into your merchant account. ABC works with the industry's most widely used and reliable gateways including the TotalPay powered by Authorize.Net, Plug N Pay, and VeriSign Payment Systems.